YES, ASSIST is the official partner of ASSA ABLOY for sales,installation and maintenance of all kinds of automatic doors in Bulgaria. The fire brigade in Sofia has overviewd all documents and certificates and has approved automatic doors of Besam as suitable for escape routes.

The clear opening of Besam sliding door configuration is a matter of design, project vision and customer needs. Of course, the bigger the doors , the energy saving is less.  Limitations are alsways a fact to be considered carefully with the participation of the investor and end user.

No special interventions are needed in general. By all means the battery must be recharged or changed if it is not functional anymore. This will be needed if the door has not worked for long time. After restart of the automatic door maybe needed manual help to the wings for their first movement in opening and closing. If the system indicates mistake , call official service technician from ASSIST.

There is huge difference between Planned maintenance, breakdown service or repair of all automatic entrance solutions. Planned maintenance is obligatory at least once a year. For special doors or escape routes the maintenance should be twice a year. The regular check-up of automatic entrance solutions  is recommended by BESAM -ASSA ABLOY as supplier and manufacturer and is also backed up by European norms. Assist has undergone special trianing of employees who are authorised to carry out planned maintenance and service interventions for all automatic doors where large flow of people is passing.

You should contact Assist in order to get the same type of glass and avoid any other damages to the automatic operator because after change of glass a complete tune up and regulation of the whole automatic door is needed in order to renovate the warranty.